Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form to schedule leak detection. If you describe a problem - like a slab leak or a running toilet - we may note those details to help our technicians prepare.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time of your visit. We use this to understand how people find and use our site.
How We Use Information
We use your contact details to schedule your appointment, send a technician to your home, and follow up on the work we performed. If you call us, we may use your phone number to text or call with updates about your service.
We use website usage data to improve our online presence and make it easier for Greer homeowners to find us. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and understand how you interact with our pages. Cookies help us see which pages are popular and where we can improve.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to track website traffic and see how visitors move through our site. These tools collect anonymous data such as page views and session duration. They do not identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and send reminders. These providers only receive the information needed to perform their function, and they are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business - such as scheduling software or payment processors - and only to the extent needed to serve you.
We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our team, our customers, or the public.
Data Retention
We keep your personal information for as long as needed to provide leak detection services and maintain accurate business records. When that need ends, we securely delete or anonymize your data.
If you ask us to remove your information, we will do so unless we are required to keep it for legal or accounting purposes.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, limited access for employees who need it to do their jobs, and using reputable third-party providers.
No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us and we will discuss how we handle your information.
User Rights
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also opt out of marketing communications at any time.
To exercise any of these rights, contact us using the phone number or email below. We will respond promptly and help you however we can.
Children's Privacy
Our services are meant for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. We encourage you to review it periodically.
Your continued use of our website or services after changes are posted means you accept the updated policy.